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Support & Services

Support & Services

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Airbus customers never fly alone.

Airbus sets the standard for customer support and services by adopting a collaborative approach with a wide range of operators. Providing around-the-clock care and customer service, every member of Airbus’ diverse and talented staff is determined to prove their value and expertise consistently.

Aviation companies are increasingly under pressure to optimize costs and improve operational efficiency. As a result, most operators are more and more focused on core activities and seeking a trusted partner to bring added value to their business with the most innovative solutions and advanced technologies available. Airbus Customer Services has listened to this market expectation and, leveraging full Airbus capabilities, is bringing the solution: “Services by Airbus,” a complete portfolio of end-to-end life cycle products and services.

24/7, around-the-clock, around the globe assistance

A team of more than 5,000 professionals from 50 different countries – who are united by a passion for aviation and a desire to help customers fly Airbus aircraft safely and efficiently – bring their unparalleled expertise to cover all areas of aviation support and services. Under this framework, every customer is assigned a Customer Support Director who acts as a focal point and coordinates the implementation of any necessary assistance. In addition, more than 250 field service representatives are positioned in over 150 cities, near the airline they serve. This proximity is strengthened by Airbus’ robust international network of support, training, maintenance and engineering facilities, as well as its materials and logistics centres based around the world.

For Airbus, establishing high-quality relationships across its global customer base is paramount. It is for this reason the company closely follows changing dynamics in the aviation sector, allowing Airbus to consistently provide tailor-made solutions and services that meet – or exceed – each customer’s unique needs. Airbus’ position at the forefront of the aviation industry is a consequence of the company’s commitment to setting the standard for consistent innovation and superior customer care.

A team of more than 5,000 professionals from 50 different countries – who are united by a passion for aviation and unparalleled expertise, as well as a desire to help customers fly Airbus aircraft safely and efficiently – cover all areas of support and services. Under this framework, every customer is assigned a Customer Support Director who acts as a focal point and coordinates the implementation of any necessary assistance. In addition, more than 250 field service representatives are positioned in approximately 150 cities, near the airline they serve.

Proximity is a key element in maintaining such strong relationships, which is why Airbus has considerably increased its global footprint in recent years – bringing the company closer to its customers to streamline the process of understanding and solving issues accordingly. This proximity is strengthened by Airbus’ robust international network of support, training, maintenance and engineering facilities, as well as its materials and logistics centres around the world.

 

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Services by Airbus
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